週二, 25 六月 2019 12:38

Senior Travel Consultant - Night Shift / Travel Consultant - Night Shift (Job Code WTLHK-015)

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Responsibilities:

  • Reports to Senior Operations Manager
  • Provide after office hours emergency services to corporate/ leisure customers
  • Provide professional consultancy services on air tickets options, hotels, package, cost-saving alternatives and other travel related issues, such as visa requirement, travel insurance products, etc.
  • Revalidation, amend bookings and issue tickets
  • Execute bookings and follow through in an efficient, accurate and professional manner
  • Prepare daily log sheet report and monthly report
  • Provide excellent customer services including after-sales services to ensure customers’ satisfaction

Requirements:

  • Form 5 or above, preferably with Certificate or Diploma in Travel and Tourism, or related discipline
  • At least 5 years' relevant experience in travel industry, candidate with night shift working experience would be a definite advantage
  • Hand-on experience in reservation and ticketing
  • Strong product and fare knowledge
  • Computer literate, good communications and interpersonal skills
  • Service-oriented, excellent customer relationship management and able to work independently
  • Good command of spoken and written English, Putonghua and Cantonese
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此分類更多內容: « Senior Travel Consultant / Travel Consultant – Corporate Travel (Job Code WTLHK-001) Senior Project Executive / Project Executive - Event Travel Management (Job Code WTLHK-101) »

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